Privacy Policy

Account Data and Purposes

No email address is required to create an account; a username and password are sufficient. V9VPN processes usernames, password security verification data, account status, and subscription settings to authenticate users, maintain login sessions, and deliver subscriptions. Do not include passwords in support tickets or other support materials.

Email addresses are not collected during account creation. If a user voluntarily provides an email address or other personal data in a support ticket, that information is used only to handle the related request. Before submitting screenshots or a problem description, conceal passwords, login credentials, subscription links, and any information unrelated to the issue.

No-Logs Policy and Traffic Metering

V9VPN follows a no-logs policy: it does not record which websites users access over international routes, retain browsing history, visited domains, request content, or message contents, or create connection logs that can be used to trace individual activity.

Session status needed to provide a connection is used temporarily during connection processing and released when the session ends; it is not kept as a long-term connection history. Account traffic usage and plan balances support billing, allowance checks, and service delivery. These are account metering data and do not include the websites or content accessed.

Troubleshooting materials submitted by users may contain information about their network environment. Such information is handled as part of the support request and is not used to reconstruct browsing history. Website analytics and user activity over international routes are handled separately.

Website Analytics and Browser Storage

Website analytics help us understand page visits, referral sources, button usage, and page errors so we can improve content and troubleshoot issues. Analytics are limited to this website: they do not read content from other websites users access through subscription services, and passwords, subscription credentials, and sensitive payment data are not included in analytics events.

Cookies and local storage support login sessions, authentication credentials, language selection, and necessary interface preferences. Users can restrict or clear this storage in their browser settings. Doing so may require signing in again and will restore related preferences to their defaults. After signing out, users on shared devices should also check whether the browser has saved any credentials.

Order Records and Third-Party Payments

V9VPN retains the plan, amount, payment status, transaction identifier, and refund processing records needed for orders. These records support payment verification, service activation, dispute handling, and necessary financial obligations. Supported payment methods: Alipay / WeChat Pay / USDT.

Payment authorization, transfer confirmation, and related steps are handled by the relevant third-party payment service, whose own policy governs its data practices. V9VPN receives the transaction result needed to complete an order and does not ask users to provide passwords for third-party payment accounts. Necessary data recipients may process information only to the extent required to provide the relevant service. Where disclosure is legally required, only the information required by applicable rules will be provided.

Data Retention and Deletion Requests

Account and subscription data are retained for as long as needed to provide the service. Order, refund, and dispute records are retained as needed for transaction verification and applicable financial requirements. Support ticket data is deleted or de-identified after the issue and any necessary review are complete. Analytics are retained only as long as needed for analysis, then deleted or aggregated.

Users can sign in to the panel and use the support ticket portal to request access to, correction of, or deletion of account data, and specify the scope of the request. Account ownership must be verified before a request is handled to prevent action by others. Deleting an account may make subscriptions and past orders unavailable for future reference. Data still subject to settlement, dispute, or legal retention requirements will be restricted to those purposes and deleted when the relevant requirements end.

Policy Updates and Privacy Questions

Updates to this policy will be published on this page, and the last-updated month at the top of the page will be changed. Significant changes to processing purposes, data scope, or user rights will be announced through the website or user panel. Policy updates will not be used to retroactively broaden the purposes for which previously collected data is used.

Questions about data handling, retention, or deletion results can be submitted through a support ticket in the user panel. For matters related to subscription use and transaction rules, please also see the Terms of Service.